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With more than 20 years of experience in managing consumer services and engagement solutions, Upshaw is a proven leader in driving revenue growth, margin expansion, and operational excellence with a focus on customer service. Prior to joining CCHS, Upshaw served as President of Affinion Group and CEO of Global Engagement Solutions. During his tenure with Affinion group, Upshaw served in a variety of capacities with progressive responsibility, including five years as CEO of Affinion International where he lived and worked overseas. Upshaw’s other roles included CEO Global Financial Services, CEO, Affinion North America, and COO of Affinion Group. Upshaw holds a Master of Business Administration from Texas AandM University’s Mays Business School. Doug leads the Business to Business organization which serves the Financial Services, Insurance, Real Estate, Retail and Utility markets. His responsibilities include sales, marketing and client management in support of those businesses. In this capacity, Doug oversees strategic partnerships with some of the nation’s largest and most successful companies. In addition, Doug is the President of HMS National. He also serves as President of the National Home Service Contract Association, representing the home warranty industry and is a board member of the Real Estate Service Provider’s Council. Prior to joining CCHS, Doug was an executive at Accenture engaged in domestic and international projects in corporate strategy, global program management and key business account development. The pluming sucks in my 33 year old home, but home warranty doesn’t cover that “mainentance” issue.

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They paid for a new furnace, new water heater, new well pump, just to mention a few things.

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It was really hot and uncomfortable.

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